Return & Refund Policy

Skincare needs consistency and time to deliver its best results. That's why eligible purchases are protected by our 90-Day Money-Back Guarantee.

Because Renova is a cosmetic skincare product that is used over time and cannot be resold once opened, our Money-Back Guarantee is subject to the conditions below.

90-Day Money-Back Guarantee

If you use Renova consistently for 90 days as directed and do not see an improvement in the appearance of your skin, you may submit a claim under our 90-Day Money-Back Guarantee.

A Money-Back Guarantee claim can only be submitted after completing the full 90-day usage period.

To qualify for the guarantee, you must:

• Use Renova twice every day for 90 days, following the provided usage instructions.
• Document your use throughout the entire 90-day period.
• Keep clear, dated photographic or video evidence demonstrating that the product was used consistently as directed.
• Document the condition and progress of the treated skin throughout the 90 days, allowing us to compare your skin at the beginning, during, and at the end of the treatment period.
• Provide the complete documentation to our Customer Care team when submitting your claim.

Proof of consistent daily use is required. If you are unable to provide sufficient documentation demonstrating that you used Renova twice daily throughout the required period, you will not qualify for a refund under the 90-Day Money-Back Guarantee.

Similarly, we must be able to reasonably assess your skin's progress from the documentation provided. Claims without sufficient visual documentation cannot be approved under the guarantee.

If You Finish a Single Bottle Before 90 Days

If you purchased one bottle only and completely finish the bottle before reaching 90 days, you may submit your guarantee claim earlier.

In this situation, you must have:

• Used Renova consistently twice daily for at least 30 consecutive days;
• Completely finished the bottle;
• Documented your use throughout the entire period; and
• Kept clear, dated photographic or video evidence of your usage and the progress of your skin.

The same documentation requirements apply. We must be able to verify that the product was used consistently as directed and assess whether there has been an improvement in your skin.

For purchases containing sufficient product for the full treatment period, the full 90 days of documented use must be completed before a guarantee claim can be submitted.

How to Submit Your Guarantee Claim

After completing the required usage period, contact us at care@renovaserum.co.uk and provide:

• Your full name and order number
• The date you started using Renova
• Your complete dated usage documentation
• Your dated skin progress photographs or videos
• A short explanation of your experience with Renova

Our Customer Care team will review the documentation to determine whether the conditions of the Money-Back Guarantee have been met.

Claims that do not demonstrate the required period of consistent, twice-daily use or do not contain sufficient documentation to assess skin progress are not eligible for a refund under the Money-Back Guarantee.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at care@renovaserum.co.uk.

Please include your order number and photographs showing the issue so that we can evaluate it and make it right.

Returns of Unopened Products

For hygiene and safety reasons, opened or used skincare products cannot be returned for resale.

If you wish to return an unopened and unused product, please contact us before sending anything back. Products must be in their original condition and original packaging.

Do not send products back without first contacting our Customer Care team, as unauthorised returns may not be accepted.

This standard return policy is separate from claims made under our 90-Day Money-Back Guarantee.

Refunds

If your Money-Back Guarantee claim or other refund is approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank or card provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at care@renovaserum.co.uk.